It is very likely that you will not o

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nly need to gather the data into one place, but unify it in a standard format. We recommend using a central customer data platform such as Barilliance for this process.


4. Transform bad experiences into a reason to come back ft. e.l.f.
Proactively addressing poor experiences is key to retaining customers.

e.l.f. has created a best in class customer retention strategy. cell phone directory india One facet of this is transforming bad experiencing into reasons to come back.

Below is a triggered email sent whenever there is a delay in shipping.

Notice how direct they are in addressing the issue, assuring the new customer that this is not standard and making it up with a $10 offer on their next purchase.


Next steps...
This guide looked at how to increase repeat purchase rate through a variety of strategies.

The next step is implementation. To do that, you want to connect with a customer data platform that is capable of fueling personalized repeat purchase campaigns.

If you'd like to see how Barilliance helps hundreds drive repeat purchases, request a demo below.