amoCRM + CoMagic. Integration of functionality and correct data processing

[ashammi259]

Content
New functionality
Bug fixes
New functionality
Automatic processing of primary incoming and outgoing calls, as well as lost calls. You can set up automatic creation of a contact, deal, contact and deal, manual processing or sending to "unsorted".
Transferring a client's call to an assigned personal manager.
Transfer offline requests from the website directly to the CRM and their automatic processing.
Transfer of completed transactions to belarus phone numbers CoMagic for building end-to-end analytics.
Added support for notifications about an incoming call to an employee when the browser is minimized.
Added data transfer from the contact card, deal: Request number, Request type, Request source, Request date and time, utm tags, ClientId from Universal Analytics, Visitor session ID in CoMagic.
The call processing scheme has been redesigned. Now all types of PBX call sessions are taken into account (Callout, Callback , Simple Forwarding, Widgets, Call API, interception sessions)
Calls between employees are no longer taken into account in amoCRM.
Added delayed call registration in amoCRM in case of problems with the amoCRM API.
Added support for making a transfer, calling conversation options and transmitting DTMF in the widget.
Subscribe to the newsletter
Once a week we will send you useful materials, a selection of interesting cases and articles.

E-mail
Subscribe

By clicking the button, you confirm that you agree to receive the newsletter.
Bug fixes
Duplicating a contact card when calling via widgets and Call API.
No call registration during session interception.
Checking the overseas contact number.
Notification of an incoming call to an employee when calling an internal number and during a transfer.
Displaying the contact name when an employee receives an incoming call.
Linking a call to a random contact if the call was between employees on an internal number.
Added support for amocrm.com domain.
Stability of the media gateway for WebRTC traffic.
Rate this article