Call assessment allows us to identify the strengths and canada mobile number weaknesses of related departments, thanks to which the company provides the highest quality services. Analysis Based on the assessed dialogues, reports are built on the quality of the operators' work: "Dialogue Detailing" - this report allows you to view any assessed audio file, see what mistakes were made, a comment on the call and its assessment. “Summary table” – allows you to see how many dialogues were listened to for each employee, the number of errors, and see the average rating for each operator, supervisor, and site.
“Operator errors” – the report displays the number of errors for each checklist item for each operator. “Project quality” – the report contains a list of all projects that were listened to, the number of dialogues, errors, and the average rating for each project. “Top Errors” – this report helps you understand what errors operators make most often on a particular project. These reports are provided to departments weekly, as well as at the end of each month. Types of errors according to the checklist Errors that were found in the dialogue can be divided into several main types: Operator errors: Working according to the script - compliance with work algorithms, knowledge of the product, misinformation, etc.