Sales Funnel Loyalty
Posted: Sun Apr 20, 2025 9:27 am
Indeed, you have a new customer, that's great news. But for your sales funnel to be truly successful, you still need to build loyalty. This is where the marketing funnel enters the sixth stage of post-purchase: customer retention .
Now, if you've managed your customer journey well, you'll likely have a satisfied customer with your brand. Now, you need to nurture that satisfaction so they become loyal customers, or even advocates for your brand.
This involves ongoing communication, engagement, and support. Among other things, it requires rcs data thailand your account managers to provide excellent after-sales service and ask for honest feedback or testimonials.
This step not only builds long-term relationships and improves customer lifetime value (CLV), but it can also bring in new leads. Indeed, word-of-mouth recommendations and positive reviews also help consolidate the top of a good sales funnel (TOFU).
Now, if you've managed your customer journey well, you'll likely have a satisfied customer with your brand. Now, you need to nurture that satisfaction so they become loyal customers, or even advocates for your brand.
This involves ongoing communication, engagement, and support. Among other things, it requires rcs data thailand your account managers to provide excellent after-sales service and ask for honest feedback or testimonials.
This step not only builds long-term relationships and improves customer lifetime value (CLV), but it can also bring in new leads. Indeed, word-of-mouth recommendations and positive reviews also help consolidate the top of a good sales funnel (TOFU).