Sales Team Superpower: Precision Phone Leads

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The impact of negative or positive reviews is significant: hotels with good reviews are in high demand, while hotels with more complaints are ignored. Here are some things you can do to ensure good reviews: Invest in the quality of services and facilities This is a point that has already been mentioned and is worth emphasizing. The best advertisement is its quality, which will make guests give good reviews and leave positive reviews.
It is a method
Use photos and videos to convey the reality of the hotel. Do not use telegram data or "fabricate" photos: this may irritate customers, as they will notice the difference between the promise and the reality. Respond to guest reviews, both positive and negative. When your guests leave a positive review, thank them and express your satisfaction in providing them with a good service.
The audience is with her
If the review is negative, express your concern, understand the pain and inconvenience the guest is facing, and use the criticism to identify areas where the hotel needs to improve. Check out some review examples from different hotels to see what these tips mean: Example: Negative Hotel Review The title of the review will scare the person reading the review.
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Would you stay at such a hotel? Note that the user complained that the content of the advertisement did not match the reality. In addition, the hotel manager did not respond at all, which was also disrespectful to the guests. Example: General hotel review Although the rating is not the best (stars), the title of the review points out the positive features of the hotel. In the body of the review, the user points out the advantages and disadvantages.