What can CoMagic speech analytics do?
Posted: Mon Dec 23, 2024 9:08 am
Anastasia Skorokhodova, blog author and CoMagic correspondent
How to always achieve the KPIs set by management for cost and number of clients? Analyze not only advertising, but also the work of the sales department. Our new product "Speech Analytics" allows you to evaluate the performance of sales managers, identify weak points, find growth points, link this data with advertising analytics and, as a result, increase the efficiency of both departments - marketing and sales. Read what solutions the new product includes, how it works and why marketing and sales can now safely bury the hatchet.
Call Transcription Reduces Wiretapping Costs
Content
Call Transcription Reduces Wiretapping Costs
Autotagging helps find growth points
Checklists allow you to control the quality of service
Speech analytics helps to improve processes between telegram customer service malaysia sales and marketing (Smarketing)
Conversations with clients are an inexhaustible source of insights for both the marketer and the head of the sales department. But neither the first nor the second can listen to all the calls coming into the company. And even if you hire a special person for this, usually only about 5% of the total calls are examined. Drawing conclusions about the quality of communication with clients based on this data is wrong. Outsource? The price starts from 3 rubles per minute of listening, which ultimately results in a considerable amount. Using speech analytics is much cheaper.
For example, you receive a terrible review at the company "Horns and Wheels". The standard scheme for processing the negative: raise the entire call history for that day, calculate the exact time, listen to several conversations, identify the client, find the cause and resolve the conflict - work for several hours, or even half a day.
The speech analytics service converts all conversations into text, then searches for the desired dialogue by the given word. Two clicks - and the ill-fated conversation is in front of you: who is right, who is guilty, who should be executed, and who should be pardoned - now you can quickly resolve the unpleasant situation and return to more pleasant tasks. For example, to the search for new opportunities for the company's development.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: own number capacity and technical support No. 1 on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
Autotagging helps find growth points
Which products are in higher demand? How many customers called to buy your product, and how many were just interested in service? Calls converted to text can be automatically tagged by keywords and then analyzed.
Autotagging allows you to quickly and in any volume mark calls, requests, chats and see the whole picture of communications with clients in the form of a report. As a result, a marketer can: launch a search by tag, find the necessary dialogues, analyze them and understand what clients really think about the product, why they make a purchase or, on the contrary, do not make one.
Let's say you work in the auto industry and want to launch retargeting. "Speech analytics" will help you understand which models are of most interest to customers, what payment format they prefer, who buys a second car more often, etc. The information you receive can be used to fine-tune your advertising.
Using auto-tagging, you can set up a search for conversations that either did or did not involve a promotion for a new car or service.
How to always achieve the KPIs set by management for cost and number of clients? Analyze not only advertising, but also the work of the sales department. Our new product "Speech Analytics" allows you to evaluate the performance of sales managers, identify weak points, find growth points, link this data with advertising analytics and, as a result, increase the efficiency of both departments - marketing and sales. Read what solutions the new product includes, how it works and why marketing and sales can now safely bury the hatchet.
Call Transcription Reduces Wiretapping Costs
Content
Call Transcription Reduces Wiretapping Costs
Autotagging helps find growth points
Checklists allow you to control the quality of service
Speech analytics helps to improve processes between telegram customer service malaysia sales and marketing (Smarketing)
Conversations with clients are an inexhaustible source of insights for both the marketer and the head of the sales department. But neither the first nor the second can listen to all the calls coming into the company. And even if you hire a special person for this, usually only about 5% of the total calls are examined. Drawing conclusions about the quality of communication with clients based on this data is wrong. Outsource? The price starts from 3 rubles per minute of listening, which ultimately results in a considerable amount. Using speech analytics is much cheaper.
For example, you receive a terrible review at the company "Horns and Wheels". The standard scheme for processing the negative: raise the entire call history for that day, calculate the exact time, listen to several conversations, identify the client, find the cause and resolve the conflict - work for several hours, or even half a day.
The speech analytics service converts all conversations into text, then searches for the desired dialogue by the given word. Two clicks - and the ill-fated conversation is in front of you: who is right, who is guilty, who should be executed, and who should be pardoned - now you can quickly resolve the unpleasant situation and return to more pleasant tasks. For example, to the search for new opportunities for the company's development.
Increase sales with the UIS communications platform
A reliable cloud telephony operator: own number capacity and technical support No. 1 on the market.
Manage communications, control employees and automate the sales department.
Get a consultation
Autotagging helps find growth points
Which products are in higher demand? How many customers called to buy your product, and how many were just interested in service? Calls converted to text can be automatically tagged by keywords and then analyzed.
Autotagging allows you to quickly and in any volume mark calls, requests, chats and see the whole picture of communications with clients in the form of a report. As a result, a marketer can: launch a search by tag, find the necessary dialogues, analyze them and understand what clients really think about the product, why they make a purchase or, on the contrary, do not make one.
Let's say you work in the auto industry and want to launch retargeting. "Speech analytics" will help you understand which models are of most interest to customers, what payment format they prefer, who buys a second car more often, etc. The information you receive can be used to fine-tune your advertising.
Using auto-tagging, you can set up a search for conversations that either did or did not involve a promotion for a new car or service.