Not allow doubts to be cast on the manager’s competence.
Posted: Tue Dec 24, 2024 5:58 am
How to achieve multiple growth in traffic and sales from your website?
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an afghanistan email list 168973 contact leads increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153131
An example of working with VIP clients in a bank
Working with VIP clients of banks has its own nuances and differences from working with regular clients. Main features:
Individual approach to each client. The bank must develop and offer solutions and services personally for each VIP client, taking into account their needs and characteristics.
High level of service and increased attention to the client's needs. He is provided with certain privileges regarding banking services, effective solutions, and a personal manager can be assigned.
High level of service
Source: shutterstock.com
Enhanced privacy and security , including protection of the client's personal information, security of banking transactions and provision of confidential data only upon personal request of the client.
A wider range of banking services, including, for example, insurance, investments, lending, asset management. For VIP clients, the bank can develop additional products and services that allow increasing sales and profits.
To work with VIP clients, a bank needs to make serious efforts. To successfully interact with such clients, the bank must provide an individual approach, excellent service, security and confidentiality, and also offer additional options and opportunities.
Working with VIP clients in the hotel business
Work with such persons begins with booking a room. Privileges are determined by the guest's status. All subsequent actions of hotel employees are carried out in stages:
Preparing the number
When a VIP client plans to check into a hotel, the hotel administrator clarifies the guest's preferences with the guest's representative, and finds out what requirements there are for the room and service. For example, the requirements may include providing a bed for a pet, an exercise machine or a game console in the room, or drinking water of a specific brand.
Also at this stage, a person is appointed who will be personally responsible for servicing the guest, a list of gifts is formed. A bouquet of flowers, a fruit basket, wine, or a cheese platter can be a compliment from the hotel. If a foreign diplomat is staying at the hotel, then the symbols of his country are placed in the room.
Meeting a VIP guest
Depending on the guest's status, the meeting is held either directly at the airport or at the entrance to the hotel. A high-class meeting involves a transfer from the airport in a luxury car; foreign diplomats or officials are met in a car decorated with the flag of their country. The hotel representative may present a bouquet of flowers during the greeting, when appropriate. At the main entrance, the guest is met by the hotel manager and baggage handlers, they pour him a welcome drink and escort him to his room.
Registration of a VIP client is a special procedure, for which the obligatory presence of the guest is not required. All documents are prepared in advance with the participation of a representative of the guest, endowed with the appropriate powers. Payment is made in a non-cash format or also through a representative. If the guest does not have such a representative, then all registration documents are filled out in the room.
Meeting a VIP guest
Source: shutterstock.com
If an important guest does not want to reveal his identity, the meeting is conducted as discreetly as possible, the client enters through a side entrance, and is served only by a specially appointed person.
Staying at the hotel
The entire time that the guest spends at the hotel, he enjoys special attention from the administration. A separate manager is responsible for ensuring that the food and drinks specified in the rider are brought to the room, that there are always fresh flowers, clean bed linen and towels, and various hygiene accessories. The room is cleaned as soon as the guest leaves it, and cleaning can be done several times a day. This way, the client feels that he is being taken care of, but he does not see the employees and does not experience any inconvenience.
Special attention is paid to the children of VIP clients. They always have toys, books, creative sets, and hygiene items at their disposal. The hotel staff is friendly to them, helps organize their leisure time, and the administration can conduct a tour of the hotel. If the child likes everything, then the client is likely to choose the same hotel again next time.
Check out from the hotel
The departure procedure is as important as the arrival procedure. The bill is agreed upon with the client or his representative the day before. If necessary, the maid helps to pack. A transfer is organized from the hotel to the airport in a luxury car. Check-out from the room is carried out, like check-in, in a simplified format. The porter takes out the suitcases, the manager accompanies the guest to the car and asks to evaluate the entire service so that even minor shortcomings do not go unnoticed and are eliminated. The client is helped to get into the car and wished a good trip.
Download a useful document on the topic:
Checklist: How to Achieve Your Goals in Negotiations with Client
Alexey Boyarkin
Dmitry Svistunov
Head of SEO and Development
Read more posts on my personal blog:
I have always been concerned about the issue of moving to a fundamentally new level. So that the indicators would grow not by 2 or 3 times, but by several orders of magnitude. From a thousand visits to ten thousand or from ten thousand to a hundred thousand, if we are talking about a website, for example.
And I know that such leaps are always the result of painstaking work in five areas:
Technical condition of the site.
SEO.
Collection of site semantics.
Creating useful content.
Working on conversion.
And at the same time, every manager needs an afghanistan email list 168973 contact leads increase in sales and the number of applications from the site at the moment.
To get this growth, download our step-by-step template for increasing sales from the site:
Download template
Already downloaded
153131
An example of working with VIP clients in a bank
Working with VIP clients of banks has its own nuances and differences from working with regular clients. Main features:
Individual approach to each client. The bank must develop and offer solutions and services personally for each VIP client, taking into account their needs and characteristics.
High level of service and increased attention to the client's needs. He is provided with certain privileges regarding banking services, effective solutions, and a personal manager can be assigned.
High level of service
Source: shutterstock.com
Enhanced privacy and security , including protection of the client's personal information, security of banking transactions and provision of confidential data only upon personal request of the client.
A wider range of banking services, including, for example, insurance, investments, lending, asset management. For VIP clients, the bank can develop additional products and services that allow increasing sales and profits.
To work with VIP clients, a bank needs to make serious efforts. To successfully interact with such clients, the bank must provide an individual approach, excellent service, security and confidentiality, and also offer additional options and opportunities.
Working with VIP clients in the hotel business
Work with such persons begins with booking a room. Privileges are determined by the guest's status. All subsequent actions of hotel employees are carried out in stages:
Preparing the number
When a VIP client plans to check into a hotel, the hotel administrator clarifies the guest's preferences with the guest's representative, and finds out what requirements there are for the room and service. For example, the requirements may include providing a bed for a pet, an exercise machine or a game console in the room, or drinking water of a specific brand.
Also at this stage, a person is appointed who will be personally responsible for servicing the guest, a list of gifts is formed. A bouquet of flowers, a fruit basket, wine, or a cheese platter can be a compliment from the hotel. If a foreign diplomat is staying at the hotel, then the symbols of his country are placed in the room.
Meeting a VIP guest
Depending on the guest's status, the meeting is held either directly at the airport or at the entrance to the hotel. A high-class meeting involves a transfer from the airport in a luxury car; foreign diplomats or officials are met in a car decorated with the flag of their country. The hotel representative may present a bouquet of flowers during the greeting, when appropriate. At the main entrance, the guest is met by the hotel manager and baggage handlers, they pour him a welcome drink and escort him to his room.
Registration of a VIP client is a special procedure, for which the obligatory presence of the guest is not required. All documents are prepared in advance with the participation of a representative of the guest, endowed with the appropriate powers. Payment is made in a non-cash format or also through a representative. If the guest does not have such a representative, then all registration documents are filled out in the room.
Meeting a VIP guest
Source: shutterstock.com
If an important guest does not want to reveal his identity, the meeting is conducted as discreetly as possible, the client enters through a side entrance, and is served only by a specially appointed person.
Staying at the hotel
The entire time that the guest spends at the hotel, he enjoys special attention from the administration. A separate manager is responsible for ensuring that the food and drinks specified in the rider are brought to the room, that there are always fresh flowers, clean bed linen and towels, and various hygiene accessories. The room is cleaned as soon as the guest leaves it, and cleaning can be done several times a day. This way, the client feels that he is being taken care of, but he does not see the employees and does not experience any inconvenience.
Special attention is paid to the children of VIP clients. They always have toys, books, creative sets, and hygiene items at their disposal. The hotel staff is friendly to them, helps organize their leisure time, and the administration can conduct a tour of the hotel. If the child likes everything, then the client is likely to choose the same hotel again next time.
Check out from the hotel
The departure procedure is as important as the arrival procedure. The bill is agreed upon with the client or his representative the day before. If necessary, the maid helps to pack. A transfer is organized from the hotel to the airport in a luxury car. Check-out from the room is carried out, like check-in, in a simplified format. The porter takes out the suitcases, the manager accompanies the guest to the car and asks to evaluate the entire service so that even minor shortcomings do not go unnoticed and are eliminated. The client is helped to get into the car and wished a good trip.
Download a useful document on the topic:
Checklist: How to Achieve Your Goals in Negotiations with Client