Post-Purchase Surveys: Gathering feedback on product usage, service quality, and overall customer experience.
Net Promoter Score (NPS) Campaigns: Conducting surveys to measure customer loyalty and willingness to recommend.
Churn Prevention: Identifying reasons for potential customer churn and offering solutions.
Database Cleansing & Management:
Removing Duplicates: Identifying and eliminating redundant entries.
Updating Outdated Information: Correcting old addresses, phone numbers, or contact persons.
Appending Missing Data: Adding missing fields to incomplete records.
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KYC (Know Your Customer) / AML (Anti-Money kazakhstan phone number list Laundering) Checks: For financial institutions, verifying customer identities and information.
Opt-in/Opt-out Verification: Confirming marketing preferences in accordance with data privacy regulations.
Employee Feedback (Internal):
Employee Satisfaction Surveys: Gathering insights into workplace culture, morale, and areas for improvement.
Training Needs Assessments: Identifying skill gaps and training requirements.
The Operational Workflow: A Meticulous Process
A professional phone data acquisition service adheres to a rigorous workflow to ensure data quality and ethical practice:
Phase 1: Discovery & Research Design:
Compliance and Regulatory Data Collection
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