Callbell is considered one of the best platforms for support and sales. It offers great features, including integrations with applications such as WhatsApp, Telegram, Instagram or Facebook Messenger , the platform also integrates the WhatsApp Business API, an integrated CRM, conversation tunnel, connection of multiple Facebook accounts, Instagram, etc.
However, Callbell also offers a virtual catalog, CRM business owner database options and integrations with over 500 apps through Zapier. This makes it one of the most attractive alternatives for those looking for customer support solutions that include e- commerce and online sales features.
The interface is very easy to use and it is a good option for those looking for an automated customer support solution that can be easily customized. Callbell is a scalable solution and therefore ideal for businesses of all sizes.
Chat routing in itself is not essential for businesses, however it is a necessary good that they must implement to improve the efficiency of their work.
This action greatly improves the speed of service and response times, this is due to the fact that the router before sending a chat, gathers the information of the customers and then sends it to the agent. The agent will then be able to go straight to the heart of the matter and will know perfectly what the potential customer needs.
Benefits of Chat Routing
One of the main advantages of automatic routing is that it optimizes team management and makes communication with customers more efficient. This is because routing facilitates part of the work of agents so that they can focus on more important tasks.
Another great advantage of automatic routing is the fact that it is scalable. You can convert them into whatever you want for different purposes and functions. For example, it is possible that with automatic routing you collect information about the potential customer's problem and send it to the best possible resolution team.
The biggest advantage of routing so far is the ability to reduce the response and management time on the part of agents. In this way faster, more efficient and effective interactions are generated.
How to do chat routing with Callbell