A call after a potential client has completed a target action

[subornaakter20]

The person is ready to cooperate after the action you expect has been taken. The purpose of the call is to sell or order a service. It should be done if the client ordered a call back via the feedback form, registered on your service or added store products to the cart without completing the purchase process. The last option may seem hopeless, but a timely call from the manager will probably save the deal.

Call after target action

Example of a script for calling a client saudi sample mobile number after a target action :

Script stage Script Script
Greetings — Good afternoon, online store *Your company name*, my name is *Your name*. Is it convenient for you to talk now?
If not:

- When is it convenient for you to receive a call from us? (Write down the date and time).

- Have a nice day! Goodbye.

Assessing the situation — You were interested in such and such products on our website, you placed an order for *Product Name* for the amount of *Total Cost*. Is that correct?
Please tell me, would you like to purchase another *Product Name* or *Accessory Name*?

If you agree: add the product to the order and proceed to the next step.

If you don’t agree: move on to the next step.

We select favorable conditions — Please tell me when you want to receive your order? Delivery is possible in different time intervals. (List the options by time).
If he chooses the option: we find out a convenient time.

If the options are not satisfactory, for example, the buyer needs it at night or early in the morning:

— Unfortunately, courier delivery is only possible in these options. Our company cannot influence the courier service's working hours. Perhaps delivery on another day would suit you?

If it doesn’t work: we’ll find out if there’s anything else you can do to help the client.

If not: say goodbye.

Confirming the purchase — You ordered *Products*, the total order amount, which includes shipping, is *Total Amount*, your order number is *Order Number*. Is there anything else I can help you with?
Saying goodbye - Thank you for your order, have a nice day! Goodbye.