This Is An Aspect Where Paradoxically Technology Can Also Contribute To Improving The But How . Can New Programs And Applications Help To Offer Closer And More Empathetic Attention At Actionscall . We Have Chosen Several Aspects In Which These Advances Serve To Humanize The Activities Carried . Out In Call Centers Greater Knowledge Of Customers And Personalization Of Service In Telemarketing An . Enormous Amount Of Information Is To . Users And It Is Practically Impossible To Organize And Manage It Properly Without Having The .
Help From Technology Currently There Are bc data china Platforms Specially Designed To Manage Customer Relations Such As . Crms Which Gather All This Data Make It Accessible And Make It Easier For Agents . To Use It To Provide Adequate And Completely Personalized Attention In Real Time Deepening Human . Empathy Emotions And Feelings Are Purely Human Machines Do Not Have The Capacity To Experience . These Sensations But They Can Interpret Peoples Signals And Identify Them To Conclude What Their . Mood Is Details Such As Expressiveness Cadence And Tone Of Voice Language Used Etc Are .
Used By Speech Analytics And Conversational Intelligence Tools To Analyze Communications With Customers And Interpret . How They Feel This Allows Protocols To Be Established To Act In Each Specific Case . And At The Same Time It Prepares Agents To Deal With Each Situation Immediate Attention . And Without Time Limits Today It Is Normal To Carry Out Any Procedure Or Management . Without Worrying About The Time But A Few Years Ago This Was Not The Case . Because Most Of The Servicescustomer Service Was Limited By Closed Schedules That Limited The Experience .